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Automating tasks at work with artificial intelligence (AI) and advanced robotics has significant implications for occupational safety and health (OSH), as it presents both opportunities and risks that need to be carefully considered. Additionally, ensuring worker wellbeing requires attention to the integration process within companies. This article highlights key points on how to effectively implement task automation in workplaces with OSH as the primary consideration.

Opposing factors
While companies may turn to robotics for task automation to remain competitive and boost efficiency, external factors like complex or undeveloped legislative frameworks, regulatory compliance and shifting industry standards can obstruct implementation.

Another significant factor is worker resistance, often driven by fears of job loss, cognitive overload and the need for upskilling. Moreover, workers may struggle to understand the new technology, which, combined with their limited involvement in the implementation process, can lead to increased mistrust and reluctance to adopt these changes.

Drivers of task automation 
In contrast, several factors contribute to the successful integration of task automation in companies while also improving safety and health at work. Engaging workers from the early stages of task automation helps them become familiar with new processes and systems. This initial involvement not only minimises resistance but also enables companies to identify potential issues early, giving them time to react and adapt for a smoother implementation.

Allowing workers to participate in the implementation procedure provides first-hand experience, which can alleviate fears and improve their acceptance and attitudes towards the new systems. Additionally, promoting knowledge sharing and collaboration with companies that have already implemented similar solutions can facilitate the transition and adoption of digital technologies. 

Motivators and successful implementation steps
For a successful implementation, it is crucial to clearly state the goals beforehand and connect them to specific motivators (work-related situations that can benefit from the technology).

These motivators can be organisational, helping restructure workplaces for increased efficiency or addressing specific aspects like reducing night shifts or changing production cycles. There are OSH-related motivators focused on reducing physical and mental strain, preventing injury risks and accidents and creating more ergonomic workplaces. Additionally, they can also be economic, aiming to boost production, cut costs and enhance product variety and quality.

Moreover, involving and training workers, regularly assessing whether these objectives have been met and addressing any challenges encountered are key to measure the success of this implementation.

The steps required for an effective implementation process vary on a case-by-case basis, but some key factors to consider include ensuring high worker participation, establishing clear communication channels between management and all involved parties, conducting regular risk and safety assessments and informing workers in advance of any major revisions to robotic or AI-based systems. 

 Finally, reviewing lessons learned and integrating them into future company plans for incorporating new systems or updating existing ones remains important to ensure a human-centred approach to workplace digitalisation.

• Explore our previous HWC article for an overview of the opportunities and risks of automation of tasks at work.
• Take a look at all content related to automation of tasks!
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