Case studies

This case study outlines how the Vienna Health Network addresses high levels of occupational stress and staff shortages in health and social care work through its Psychological Counselling Centre and Psychological First Aid service.

Efforts to raise awareness and reduce A state of well-being in which the individual realises his or her own abilities, can cope with the normal stresses of life, can work productively and fruitfully, and is able to make a contribution to his or her community. -related stigma are helping to prevent psychosocial risks and improve staff’s A state of well-being in which the individual realises his or her own abilities, can cope with the normal stresses of life, can work productively and fruitfully, and is able to make a contribution to his or her community. outcomes as well as motivation. The training of peers as psychological first aiders is also supporting the management of emotional distress and, by extension, leading to increased patient safety.