Case studies

Occupational safety and health risks of parcel delivery work organised through digital labour platforms

Parcel delivery work, or courier services, is becoming increasingly organised through digital labour platforms. This presents new challenges to the safety and health of delivery workers. Parcel delivery platform workers usually do not know what kind of tasks they will be doing, for how long and where. There is also an increase in subcontracting and non-standard work arrangements. 

This case study explores parcel delivery performed in the platform economy. It examines the occupational safety and health (OSH) risks related to parcel delivery work through a .

The study also covers OSH risk prevention and management. Lastly, it highlights the growing importance of parcel delivery, which receives much less attention than food delivery and passenger transport.

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