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A recent OSHwiki article explores how AI refers to systems that display intelligent behaviour by analysing their environment and taking actions – with some degree of autonomy – to achieve specific goals. AI-based systems can be purely software-based, acting in the virtual world (e.g. voice assistants, image analysis software, search engines, speech and face recognition systems) or AI can be embedded in hardware devices (e.g. advanced robots, autonomous cars, drones or Internet of things applications). , social media, and Remote work is any type of working arrangement to work from home or – more generally – away from the employer’s premises or in a fixed location. In this context the focus is on remote work enabled by digital technologies (e.g. personal computers, smartphones, laptops, software packages and the internet). create new threats, with third-party violence taking on digital forms.

New technologies provide new ways for third parties (patients, clients, customers, parents or other members of the public) to perpetrate violence and harassment towards workers.

The article highlights the urgent need for preventive measures and organisational strategies. 

Read more to understand the risks and how to tackle them effectively.